Refund & Cancellation Policy
Effective Date: July 27, 2026
Refund Policy
Cloud Codex provides digital software products and subscription-based SaaS services.
Subscription Plans
Customers may cancel their subscription at any time.
Cancellation prevents future billing but does not automatically generate a refund for previous payments.
Refund Eligibility
Refunds are available only if:
- The subscription was charged due to a technical billing error.
- Duplicate payments were made.
- Our software cannot be activated due to a verified issue on our side.
Non-Refundable Situations
Refunds are not available for:
- Change of mind
- Lack of usage
- Failure to understand product features before purchase
- Account suspension due to policy violations
- Customer-side technical issues
- Partial subscription periods
Free Trial
Where available, users are encouraged to evaluate the product during the free trial period before purchasing.
Refund Processing
Approved refunds are typically processed within 7–10 business days to the original payment method.
Subscription Cancellation
Customers may cancel recurring subscriptions from their account dashboard before the next billing cycle.
Contact for Refund Requests
Refund requests must include:
- Registered Email
- Invoice Number
- Transaction ID
- Reason for Request